General

• Use the latest version of web browser your computer will support. Get the latest versions of Firefox or Microsoft Internet Explorer.
• Use a screen resolution of 1024 x 768 or higher.
• In Microsoft Internet Explorer set Temporary Internet Files ("cache") setting to "Automatically" or "Every visit to the page"
• Cookies must be allowed to be stored locally in order to sign on to the NYAHSA Web site.
• Enable javascripts.
• To read PDF files, you need Adobe Acrobat Reader.
• To read FlashPaper files and play Flash animations, you need Flash player. This is automatically detected and you will be prompted if you need it.
• Text size for all pages can be adjusted by changing your browser settings:
  • In Mozilla Firefox, go to View / Text Size or use the shortcuts (CTRL+ and CTRL-)
  • In Microsoft Internet Explorer, go to the View menu and set the Text Size larger or smaller. The site is designed to work well at the Medium setting.

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Having Problems Signing On / Authorization Messages

If a user attempts to sign on, and receives the following error message: The combination of user id, password, and web site access is not valid, the following steps should be taken to fix the problem:

• Make sure that the username and password were entered correctly.
• Use the Contact Us link to contact NYAHSA's Member Services, to verify your username and password.
• Use the Clear button to clear out any incorrect or saved password.
• Contact your IT Department to make sure that cookies are not blocked by security measures. (firewalls, etc.)
• If your username and password are correct, and you are still receiving an error, it may be necessary to delete the NYAHSA cookie from your computer. This may need to be performed by someone who has Administrative rights on your computer, or a member of your IT Department:
  • In Mozilla Firefox, go to Tools / Options. On the Privacy section, click Show Cookies... On the site list, navigate to nyahsa.org. Click Remove Cookies.
  • In Internet Explorer, go to Tools / Internet Options. On the General Tab, under Browsing history, click Settings. On the Temporary Internet Files and History Settings window, click View Files. Navigate to the cookie that has an Internet Address of Cookie:[username]@www.nyahsa.org. Remove that cookie by using the Delete key.
  • Try to re-enter the username and password.

Similar steps can be performed if a user encounters a Document Authorization Notice message. This usually means that the user is attempting to read a Member document without being signed on. If you enter your username and password, you should be forwarded to the document. If you still have problems, please follow the steps listed above.

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Using the FlashPaper Control Panel

• Changing the Cursor

  When selected, this will enable a user to click and drag the document from one page to the next. When a user hovers over a link, it will change to a pointing cursor which will allow the user to click the link:

  

  When selected, this will enable a user to highlight and select text from the document. This will allow the user to copy text from the web document to another source.

• Searching the Document

  This control allows a user to enter in search information in the text box and click the Magnifying Glass icon to find the occurences of that text in the document.

• Modifying the Document’s Appearance

  This section allows the user to zoom in or out of the document. Clicking on the slider and dragging it to the right will zoom in; dragging it to the left will zoom out. The number on the right shows the current zoom percentage. Users can change this value manually by typing into the percentage text box and pressing the Enter key on their keyboard.

  When selected, the document will be resized so that the contents of each document page fills the viewable area.

  When selected, the document will be resized so that the width of each document page fills the viewable area.

• Changing Pages

  This control allows a user to navigate to a specific page using the arrow controls or by entering a page number and pressing the Enter key on their keyboard.

• Printing

  This control allows a user to print the current document.

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Finding Attachments

If a document has attachments, the Attachment Banner, which is located directly below the document, will designate the number of attachments associated with the document (For example: "One Attachment Below"). All attachments can be found in the section under the Attachment Banner.

When accessing attachments, users have two options:

• Click on the document attachment link. The browser will attempt to open the document.
• Right-click on the document attachment link. The user can select Save Target As (Internet Explorer), or Save As (Firefox), which will allow the user to save a copy of the attachment onto their computer.

If a document has attachments, and the Attachment Banner or the attachments cannot be seen on the page, click on the Go to Attachments link that is to the left of the document. This will scroll the page to the Attachment Banner.

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Searching

The Search Bar can be found near the top of every page. It is made up of four parts:

• Simple Search

Users can search the NYAHSA Web site by entering search information in the Search Phrase box and clicking Submit Search or pressing Enter on their keyboard. Entering more than one search word will produce results that contain any of the search words provided. Inserting commas between search words is not necessary.



If a user wishes to search on a specific search phrase, the search phrase must be contained in quotes (" ").



If a specific Document ID is desired, simply enter the complete Document ID into the Search Phrase box. Newer Document ID's start with 'n' followed by eight numbers.



Documents that were posted before 2008 will have a Legacy Document ID. A Legacy Document ID number can be entered into the Search Phrase box as well. Legacy Document ID's have eight numbers and no letters.



• Advanced Search

  Users can also search using Advanced Search, which offers additional options for making your searches more precise and getting more useful results. Clicking on the Advanced Search link opens the Advanced Search page.

  

  On the Advanced Search page, there are several options:

  Sort Order

  • Relevance: Search results that most closely match the search criteria are listed first.
  • Posted Date: Search results are sorted so that the most recent postings are listed first.

  Search Type

  • Entire Document: Search results are compared to the entire contents of each document
  • Abstract: Search results are compared to the abstract information associated with each document.
  • Keywords: Search results are compared to the keywords associated with each document.
  • Legacy Doc ID: Search results are compared to the Legacy Document ID associated with each document.
  • Title Search results are compared to the title information associated with each document.

  Date Range

  • Posted in last: Only return search results that were posted within the number of days chosen.
  • Start Date/End Date: Enter a start or end date to return search results after the start date and/or before the end date. Dates should be entered in mm/dd/yyyy format.